Is there a string of words in existence that can strike more fear into the hearts of digital marketers than these?
“Your Facebook Ads account has been disabled. Your ads have been stopped and should not run again.”
Having your Facebook Ads account disabled can spell disaster for your business if you rely on it for leads and sales.
At Just Think we recommend that every business should have multiple streams of income. This means that if something goes wrong with one of your channels, the others can pick up the slack.
All businesses should be doing seven things at any one time to bring in revenue, and ideally, these should be a mix of long-term brand building advertising, and short-term, bottom of funnel advertising. Take your pick out of TV, AdSmart, Press, Facebook Posts, Customer Competitions, Referral Schemes, Radio, Youtube Ads, Google Ads, Facebook Ads, Twitter Posts, Instagram Posts, Email Campaigns, Direct Mail, Content Marketing, Affiliate Marketing, Outdoor Advertising, PR, Podcasting, Events, Product Placement… the list goes on and on.
In the real world, this doesn’t always happen. Sometimes budgets are tight, and with Facebook Ads being so powerful it is tempting to give the channel the lions share of your advertising budget and tell yourself you’ll diversify when you have the time and resources to get to grips with another channel.
For businesses who rely on Facebook Ads for all of their income, they are unwittingly at the mercy of the algorithm. When all is going well, it’s great, but when you have a problem, getting in touch with support is not so easy. There is no one on the other end of the phone to chat this through with who can reverse the decision for you.
What can you do if this happens to you?
The first thing to do is to work out if you actually have violated any of Facebook’s terms, or if the account has been disabled in error. Many times, this does happen. You can be wrongly flagged up by a bot, and have your account closed down without warning, when you’ve done absolutely nothing wrong.
There are extensive lists on the Facebook community pages detailing what you can and not do in your ads. Read through these and be honest with yourself. Have you violated any of their terms? Have you played fast and loose with the rules and hoped for the best?
If you have read all of these rules, successfully completed the Facebook advertisers blueprint, and you still believe that you have not done anything wrong, then you should request a review of the decision.
Bear in mind that it will most likely be another bot who will review your decision, so you may get a follow up message saying that your ad account has been reviewed and is still disabled. Again, if you’re sure your account has been wrongly disabled, don’t lose heart here. Request another review. And another.
You can also try jumping on to Facebook chat support here: facebook.com/business/help and speaking to a rep. Don’t be rude to them. They are dealing with thousands of requests every single day. Be polite and they will help you as best you can.
Sometimes ad accounts can be switched back on within 24 hours. Other times, they can leave you hanging for a month. Just a note here – it is worth making sure that your business is verified on Facebook, as we have found that verified businesses get through the appeals process much more quickly.
While you are awaiting a decision on your appeal and wishing you hadn’t put all of your eggs in one proverbial Facebook Ads basket, you will probably be wondering what else you can do to stop your business losing revenue and sales.
Here are four channels that you can focus on whilst you’re waiting on that ad account being enabled again.
Whilst Google Ads doesn’t have the laser sharp interest targeting and the Pixel data that Facebook Ads have, it is a valuable channel to add to your marketing machine.
You can create search ads, display ads and Google Shopping product ads, to drive traffic to your website, and then, by setting up remarketing audiences with help from Google Analytics, you can create remarketing audiences to advertise to. Similarly to Facebook, you can create campaigns for people who have viewed specific product pages, or added an item to their cart and exclude those who have purchased.
Google have now added Smart Shopping to their toolbox, whereby you can upload your products via their merchant centre, add a series of headlines and descriptions, and get them to optimise the ads for you, showing the best combinations to the people most likely to buy.
Depending on your industry you may even find that the Cost Per Click is much cheaper on Google than it is on Facebook!
If you have an interesting product or an interesting angle for your product why not try PR to drive traffic to your website? One of our clients produced fantastic time-lapse videos of his products being created, which online publications loved.
Browse the papers and magazines in the area or the industry you would like to target and take a look at who is writing these articles. Often their email address will be displayed with the article. You can then track them down via email, or find them on Facebook, Instagram or LinkedIn and pitch your story to them. Include a couple of lines of text to explain what your product is all about and chase them up in a few days time.
There is a time investment involved here, but this can be a very cost effective way of not only creating links to your website, but generating traffic to your product pages too.
If you have an online store, you should have a ready-made email list of people who have already purchased your product. This is good news as email data is like gold dust. This is your direct lineto your customer. Don’t waste it and don’t take it for granted.
Make sure you inform these customers when you have released a new product line that they may be interested in, send them a voucher code on a special occasion, or a free shipping offer, or, use a facility such as talkableto encourage them to refer a friend, in exchange for a discount reward for themselves andtheir friend.
Remember: don’t spam your customers! Make sure that your content is engaging and is worth their time.
Just because your ads account has been disabled, this doesn’t mean that you can’t use your Facebook and Instagram pages to share content.
Why not work with Influencers to get your products seen, create competitions for your customers to increase your reach, or leverage your followers to create User Generated Content that is highly shareable, to get your products in front of new customers even while you are not advertising on the platform?
We hope these ideas are useful to you. What other tips do you have for marketing a business when Facebook is taken out of the mix? We’d love to hear your comments!
What Is A Chat Bot?
A Chat Bot is a virtual assistant which communicates through text messages, chat forms on your website, or instant messenger platforms like Facebook Messenger, helping you get closer to your customers.
Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human.
What Can A Chat Bot Do For Your Business?
Improve customer service.
Chat Bots are an excellent option for businesses who don’t want their customers to have to wait for an operator to answer — “Stay on the line, your call is very important to us,” is always irritating, right? – and for businesses who don’t want their customers to have to scroll through endless pages of FAQ’s to find what they need.
Streamline the shopping process.
It only takes a moment for a customer to type what they are looking for, and the Chat Bot can send the information directly to your sales department. The Chat Bot will also remember your customer’s preferences and will use this information when they return.
A Chat Bot can answer your customer’s specific questions instead of displaying a long list of information. This is important because the more attention a customer gets the greater their desire will be to buy something from you.
Improve response rates.
A massive 90% of questions sent to Facebook business pages remain unanswered. A Chat Bot will respond to 100% of messages, making your business more appealing to customers, and converting more of your visitors into buyers.
Automate repetitive tasks.
Most customers want to get answers to the same questions — When are you open? Where are you based? Do you deliver? A Chat Bot can reduce your workload by saving time on answering the same questions over and over again.
Using Chat Bots To Drive Sales
Chat Bots are not just a way of making your life easier – they are a way of driving sales to your business, through Messenger Ads.
Facebook Messenger is the fourth most downloaded App on the app store, and has 1.3 billion users, who send 8 billion messages every month.
There are two key reasons for running messenger ads:
- The customer might have a “sales objection,” which they need answering before they are willing to purchase.
A lot of people won’t pick up the phone and ask the question these days and will instead just abandon the sale. Messenger is an informal way to start a conversation and overcome their objection to purchasing.
- Once a customer interacts with your bot they are counted as a messenger subscriber, which is similar to getting an email lead.
Just as capturing an email allows you to send regular newsletters to your customers, getting a customer into your chat flow allows you to send them promotional messages via messenger.
Chat Bot Tips: creating a great Chat Bot experience
Give your chat bot a persona.
Use customer personas to understand the behaviour of particular user groups, and what they expect from your website and your business. Create a personality, which not only resonates well with these groups but is also engaging and fun.
Use waiting time.
Waiting adds an additional “human factor” to the conversation. When people talk to each other, the response time can be very random; people don’t always respond exactly upon receiving a message. Waiting time can also ensure that the user has time to process the information that the chat bot provided.
Perform A/B tests.
Create multiple versions of the bot and measure the results to see which elements work best.
Avoid a wall of text.
As with blog posts, seeing huge blocks of text can be overwhelming. Test your messaging app on as many devices as possible, check the messages on different screen sizes, and use emojis every now and then to break up the text that your customers see.
Ready to start using Chat Bots to automate your business?
We can create the perfect chat bot to save you time, increase your customer engagement and help you to generate more sales and leads for your business. Contact Just Think today and let’s get started!
It is not a word that was used or even heard very often ten years ago, but recently ‘Wellness’ has become something of a buzzword.
Research from the Global Wellness Institute has shown that the Global Wellness Economy is undergoing rapid growth – and the trend is set to continue.
Worth $4.2 trillion dollars in 2017 and encompassing sectors such as Personal Care; Beauty and Anti-Aging; Fitness and Mind-Body; Healthy Eating, Nutrition and Weight Loss; Wellness Real Estate; Spa Economy and Wellness Tourism; the wellness economy continues to expand faster than global economic growth.
Wellness Tourism in particular was worth a cool $639.4 billion dollars in 2017 and is set to rise by 7.5% to $919.4 in 2022.
Putting your health and well-being at the very center of your travel experience is big business, and trips organized around healthy food, exercise, spa treatments, and opportunities to experience or expand your spirituality and creativity are increasingly popular.
So where do we come in?
As digital marketers and wellness aficionados, the Just Think team are here to help wellness entrepreneurs, event organizers and travel providers to leverage the myriad digital tools at our disposal to take their share of the growth in this booming industry.
Despite recent drama, Facebook is still the biggest social media player in the world.
More than 2.3 billion people use Facebook every month, and of these, 1.5 billion use the platform every single day.
This means that in 2019 Facebook Ads are still one of the most powerful weapons available to you to get your business, product or offering in front of your target audience – as long as they’re done correctly!
The Facebook ‘boost post’ button may be one of the quickest ways to lose money online if you don’t know what you are doing.
As Facebook marketers we know all of the pitfalls and the best practices, and we make it our business to keep up to date with the regular changes on the platform and with the algorithm.
This means that you can leave that side of things to us, while you concentrate on organizing a mind-blowing retreat.
Let’s look at how we could use Facebook Ads to market a hypothetical wellness retreat.
Re-targeting Your Website Visitors With Dynamic Ads
One of the most useful aspects of Facebook for business owners and marketers is it’s ability to work hand in hand with your own website.
Using Facebook’s excellent re-targeting capabilities we can reach out to people who have browsed specific pages on your website, and encourage them to make a booking.
We do this using the Facebook Pixel.
Once the Facebook Pixel is installed on your website, Facebook allows us to create a custom audience of people who have visited it and viewed specific retreats.
We can then show this audience dynamic ads automatically populated with enticing images relating to retreats they have viewed, along with local currency prices and calls to action to ‘Book Now.’
This personalized, hyper relevant ad copy is designed to drive more clicks to your website, leading to more bookings for your retreat.
Building Your Brand and Moving Customers Along Your Funnel
Facebook is an exceptional brand-building platform and due to the variety of ad formats available, it is the perfect tool for moving customers along each stage of your funnel.
At the outset of a campaign, we can begin with building brand awareness, generating leads and inspiring people with images of your locations. Short, eye-catching video ads are a perfect way to show off the location of your retreat and grab attention as people are scrolling through the Facebook feed.
We can then use carousel ads to re-target people who have shown an interest in the retreat – by either watching your video for a set amount of time, or by clicking through to your main website.
The carousels can showcase all of the different things that would-be travelers can expect from your retreat, such as yoga sessions or guided meditation. Because this ad format can host up to 10 different images or videos in a single unit, people can see all of the options in one place and click through to dedicated landing pages with more information on each.
In the final stages of the campaign, we can roll out Canvas Ads to push for conversions.
Canvas is a full-screen, interactive, multimedia experience that invites audiences to explore by swiping and clicking their way around the ad: it’s the perfect way to tell the story of a brand, a company, or a location, and the final step in converting browsers into customers.
Travel ads automatically show ads across Facebook, Instagram and Facebook’s Audience Network to people who are likely to take a trip. We can overlay this format with interest targeting to reach the right audience for your retreat.
Travel Ads can automatically serve ads with date-specific availability and pricing to people who have expressed intent for specific travel offerings on your site or app. They can also show complementary offers, such as related products or experiences, to people who have already booked.
Finally, Travel Ads can convert travel intent into bookings.
We can show relevant ads to people who want to travel – whether they’ve been to your site, or app, or not.
We can match ads to people’s interests and activity around the web, creating more demand, and leading to more bookings for your retreat.
If you are looking to sell out a retreat or wellness holiday, or build your wellness brand, contact Just Think today. We’ll hop on a free discovery call to find out if a) we’re the right fit for each other and b) we can help you to crush your business goals.
We only work with businesses when we are confident we can make a positive, measurable difference to their bottom line. If that’s you, then we look forward to talking to you!
Click here to book your free discovery call: https://go.oncehub.com/justthink